招聘客服主管, 10K-15K/Month

lanqi911

Position

Customer Service Specialist, Greater China Region

Location

Shanghai, People’s Republic of China

Reporting

Reports to Asia Supply Chain Manager

Job Description:

· Primary point-of-contact for Greater China (Mainland China, Taiwan, and Hong Kong) customers providing prompt, efficient, and accurate order processing, fulfillment, transport planning, and invoicing.

· Responsible for day-to-day contacts with prospects, customers, warehouses, sales, MTS, business group, accounting, and credit.

Accountabilities / Responsibilities:

Major accountabilities and responsibilities are:

· Order Process Management

· Transport Planning

· Export Order Processing

· Invoicing

Specific accountabilities and responsibilities include, but not limited to:

· Order process management

o Receive, process, ship, and invoice orders

o Analyze, check, and handle letters of credit

o Handle inquiries for sample requests and product availability communication

· Transport Planning

o Arranging/scheduling of delivery/pick-up of goods with logistics provider

o Select goods for shipment

o Perform goods issue once items shipped

o Warehouse management

§ End of month inventory reconciliation and resolution (if issues)

§ Perform goods receipt once incoming replenishments are received

§ Manage consignment inventories

· Verify logistics provider invoices

· Asia export order processing

o Includes invoice, bill of lading, inspection certification, country regulations, Incoterms, payment checks, specific requirements, and transport documents

· Invoicing

o Issue invoices & credit/debit notes, and rebate management

o Prepare documents for bank

o Prepare shipping documents for customers

o If needed, contact customer for payment collection

· Manage corrective processes for return orders and customer complaints

· Gathering forecast, competition, customer data when/where possible and updating information by appropriate means

· Attend sales, demand, country, or regional Team meetings becoming a proactive team member supporting sales, MTS, business, marketing, etc.

· Travel required – 5%.

Skills / Qualifications/ Experience Requirements:

· Bachelor’s degree in Business Administration, Supply Chain Management and/or a Science related field.

· 3+ years experience in Customer Service.

· Experience in servicing the Greater China Region (Mainland China, Taiwan, and Hong Kong).

· APICS certification preferred.

· Strong verbal and written communication skills in Cantonese, English, and Mandarin.

· Excellent proficiency in MRP II or ERP system software (SAP preferred)

· Skillful in spreadsheet and document writing software

· Customer focused attitude

· Able to work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.

· Proactive self-starter willing to take initiative in problem investigation and resolution

· Comprehensive knowledge of transportation modes (air, rail, truck, ocean), freight forwarding, Incoterms, payment terms, letters of credit, import/export documentation, government regulations, and import/export controls requirements, manufacturing scheduling and lead times

· Experience working within a global company.

· Willing to work same work schedule (days and hours) as our customers

if you have interested in this posion, please send your CV to sunny.shen@region.net.cn, thanks a lot!

lanqi911

这个职位可能和财务关系不大,但是希望大家帮忙找找,推荐下,谢谢!